Privacy Policy
Last updated:March 25, 2025
This Privacy Policy describes how alarmsysteemexpert (the "Site," "we," "us" or "our") collects, uses and discloses your personal information when you visit our Site, use our services or make a purchase from alarmsysteemexpert.nl (the "Site") or otherwise communicate with us on the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "you(w)" refer to you as a user of the Services, whether you are a customer, website visitor or other person from whom we have collected information pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date under "Last Updated," and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect (and have collected over the past twelve months) personal information about you from various sources, as set forth below. The information we collect and use depends on your interactions with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
What type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term "personal information," we mean information that identifies you, relates to or describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include the following:
- Contact information, including your name, address, phone number and email address.
- Order information, including your name, billing address, delivery address, payment confirmation, e-mail address and phone number.
- Account information, including your username, password, security questions and other information used for account security.
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Shopping data, including the items you view, place in your cart, keep in your account, such as loyalty points, reviews, referrals or gift cards, or purchases.
- Savings points/product reviews/references/gift certificates
- Customer Support Information, including the information you share in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but in that case you may not be able to use or access these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this purpose, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) in order to process your payment, fulfill your orders and provide the products or services you have requested so that we can fulfill the agreement we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Websites and links from external parties.
How we use your personal information
- Delivery of products and services. We use your personal information to provide you with the Services according to the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and other features and functionalities related to your account. . We can also improve your shopping experience by enabling Shopify to match your account with other Shopify services you might want to use. In this case, Shopify processes your data as outlined in the Privacy Policy and Consumer Privacy Policy .
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may involve using your personal information to better tailor the Services and advertisements on our Site and other websites . If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) AVG .
- Security and fraud prevention. We use your personal information to detect, investigate or take action on possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password and other access information with anyone else. If you think your account has been hacked, contact us immediately . If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, according to Art. 6 (1) (f) AVG .
- Communication and service improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services and maintain our business relationship with you according to Art. 6 (1) (f) AVG .
Cookies
Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use in relation to supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers accept Cookies automatically by default, but you can set your browser in the browser settings to delete or reject Cookies. Please note that deleting or blocking cookies may adversely affect your user experience and cause some Services, including certain features and general functionality, to not work correctly or to become unavailable. In addition, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
Please note that although your browser may send you a "Do Not Track" signal, our Site, like many other websites, is not designed to respond to such signals. For more information on "Do not track" signals, visit http://www.allaboutdnt.com/.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes and other reasons covered by this Privacy Policy. Such circumstances may include:
- With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, handling and shipping).
- With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you instruct us, request or otherwise authorize us to transfer certain data to third parties, for example to provide you with products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
We have disclosedWe disclose the following categories of personal data and sensitive personal information about users for the purposes set forth above in 'How we collect and use your personal data' and 'How we disclose personal data':
| Categorie | Category recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of deriving characteristics about you.
Third-party websites and links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, it is important that you read their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public locations, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
Data from children
The Services are not intended for use by children and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we are not actually known to "share" or "sell" (as those terms are defined under applicable law) personal information of persons under 16 years of age.
Security and retention of your data
Please keep in mind that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security. In addition, data you send us may not be secure during transmission. We encourage you not to use unsecure channels to communicate sensitive or confidential information to us.
How long we keep your personal information depends on several factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to satisfy other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights below with respect to your personal information. However, these rights are not absolute and may apply only under certain circumstances, and in certain cases we may deny your request to the extent permitted by law.
- Right to access/know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to delete: You may have the right to request that we delete the personal information we hold about you.
- Right of Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Restriction of Processing: You may have the right to ask us to stop or restrict the processing of personal data.
- withdrawal of consent: Where we require your consent to process your personal data, you may have the right to withdraw this consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our rejection.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option that is part of the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact information below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information about you to verify your identity, such as your e-mail address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an agent to make requests on your behalf to exercise your rights. Before we accept such a request from an authorized representative, we require that the authorized representative provide evidence of such authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.
Klachten
If you have any complaints about the way we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact information below, or to file your complaint with your local data protection authority . For the EEA, you will find herea list of the responsible data protection supervisory authorities.
International users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by staff and external service providers and partners in these countries.
When we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Model Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, where relevant, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or send us an email atinfo@alarmsysteemexpert.nl or contact us at Edisonweg 12, Gorinchem, 4207 HG, NL.
For the purposes of applicable data protection laws and if not explicitly stated otherwise, we are the data controller for your personal data.