Frequently Asked Questions (FAQ)

Q. The plugin has been downloaded, but I still get a message that it is not installed?
A. Currently, the HikVision Plugin is only supported by the following web browsers:
- Internet Explorer (Attention! Microsoft Edge does not work!)
- Mozilla Firefox
- Safari on iOS (iMac)

Unfortunately, Google Chrome no longer supports the Plugin!

Q. How do I properly set up my email notifications?
Here is a link to our blog for email settings (still updating)

Q. How do I open the ports in my router (port forwarding)?
We have written a manual for this.
Ziggo router
KPN Experience box V10

Q. I forgot my password.

Q. The camera gives white spots at night?
A. It can happen that there is moisture, grease or dirt on the dome of the dome camera, which causes the infrared light to reflect back into the lens. The dome needs to be cleaned to solve this problem.