Frequently Asked Questions (FAQ)

Q. My NVR beeps after I start it up for the first time?
A. The hard disk of the NVR needs to be formatted. You can do this directly on the NVR at Menu --> HDD --> check the hard disk and click "Init" at the bottom. The NVR will stop beeping after formatting.

Q. The plugin has been downloaded, but I still get a message that it is not installed?
A. Currently, the HikVision Plugin is only supported by the following web browsers:
- Internet Explorer (Attention! Microsoft Edge does not work!)
- Mozilla Firefox
- Safari on iOS (iMac)

Unfortunately, Google Chrome no longer supports the Plugin!

Q.I added a new IPCamera on my NVR, but nothing happens?
A. Your NVR's firmware is outdated and needs to be upgraded. You can download the latest firmware from the HikVision website.

DS-7600NI-E1(E2) 7700NI-E4
DS-7600NI-SE(P) 7600NI-V(VP)


Q. How do I properly set up my email notifications?
Here is a link to our blog for email settings (still updating)


Q. How do I open the ports in my router (port forwarding)?
We have written a manual for this.
Ziggo router
KPN Experience box V10

Q. I forgot my password.